How Can I View the Status of My Order?
Log into: My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.
What Payment Types Do You Accept?
We accept Paypal, Visa, Mastercard or American Express.
What Are Your Shipping Options?
All orders received by 2pm EST (M-F) on non-holidays, will be shipped the same day. Orders are normally shipped via Fedex. Seller will not be responsible for any shipping delays caused by the carrier. Do You Ship Internationally? Yes, we can ship your order any where. If you need your order shipped internationally, please email the order to Sales@Royalapparel.com and we will provide you with a freight quote along with your order confirmation. Please note that we are not responsible for any Duties, Taxes or Tariffs that may apply.
What is Your return Policy?
All items must be returned within forty five (45) days of purchase. A written authorization number must be obtained by contacting; Sales@Royalapparel.com A written authorization number must be obtained for all returns. All unmarked packages / cartons will be refused. No altered merchandise will be accepted (ie: laundered, embellished or modified in any way). Only goods that have not been altered in any way will be considered for return. All sales are final on Clearance items and they are non-returnable. Customer shall notify Royal Apparel in writing WITHIN 10 DAYS OF CUSTOMER'S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including without limitation, claims related to shortages, quality or specifications. Royal Apparel shall not be responsible for shortages when shipments are directed to a third party other than customer. With the use of promotional codes, restrictions on returns and credits may apply. For additional questions please contact customer service.
I Received an Item That is Damaged, What Should I Do?
Please contact an Royal Apparel Customer Service Representative at (866) 769-2517 Sales@Royalapparel.com. We will e-mail you a pre-paid shipping label and you can return the damaged item to us. We will also send your replacement item right away.