What is Your Return Policy?
All items must be returned within forty five (45) days of purchase. A written authorization number must be obtained by submitting a ticket to Support.Royalapparel.com. Include the authorization number on the packaging as all unmarked packages / cartons will be refused. No altered merchandise will be accepted (ie: laundered, embellished or modified in any way). Only goods that have not been altered in any way will be considered for return.
All sales are final on Clearance items & Face masks and they are non-returnable. Customer shall notify Royal Apparel in writing WITHIN 10 DAYS OF CUSTOMER'S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including without limitation, claims related to shortages, quality or specifications. Royal Apparel shall not be responsible for shortages when shipments are directed to a third party other than customer. With the use of promotional codes, restrictions on returns and credits may apply. For additional questions please contact customer service.
I Received an Item That is Damaged, What Should I Do?
Please contact an Royal Apparel Customer Service Representative through our support center at Support.Royalapparel.com. We will e-mail you a pre-paid shipping label and you can return the damaged item to us. We will also send your replacement item right away.
I would like to exchange my item for something different, what do I do?
If you would like to exchange your item for another one of our items, be it style, size or color, you will need to follow the return process in our return policy. You can then place an order online for the item you wish to receive. We do not cover shipping costs on returns or exchange orders.