All items must be returned within forty five (45) days of purchase. A written authorization number must be obtained by contacting Sales@RoyalApparel.com. A written authorization number must be obtained for all returns. You can do it by filling out the RA form or contacting Sales@RoyalApparel.com. All unmarked packages / cartons will be refused. No altered merchandise will be accepted (ie: laundered, embellished or modified in any way). Only goods that have not been altered in any way will be considered for return. All sales are final on Clearance items and they are non-returnable. Customer shall notify Royal Apparel in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including without limitation, claims related to shortages, quality or specifications. Royal Apparel shall not be responsible for shortages when shipments are directed to a third party other than customer.